A row over an unpaid bill, faulty goods, poor service or unfulfilled promises can rapidly escalate to the courts
Civil and commercial mediation is a flexible process that can be used to settle disputes in a whole range of situations without the need for a lengthy and costly court battle. Mediations are completely confidential and the information discussed within them cannot be used in court or in any other legal action issued at a later date.
Skilled mediators are now able to achieve results satisfactory to both parties in many cases that are quite beyond the power of the lawyers and courts to achieve. - Sir Henry Brooke, Court of Appeal